Admittedly, we do have an advantage, because our sales companies and assembly plants haven’t only been spread across the globe since yesterday. And they enable us to provide reliable service worldwide through our global network.
The combination of our own companies and qualified partners trained by us ensures that you get a quick and uncomplicated solution for your problems.
And as requirements with regard to service differ, we have taken that into account in our organization.
Online Service
You might “only“ have a technical question about our geared motors, or you may need our spare parts service. Our team of specialists is at your disposal via a hotline and/or the Internet, 24/7 and 365 days a year.
Features of this service module:
- Qualified specialized personnel
- Constant availability
- Quick reaction times
- Parts available at short notice
Our online service is there to help and assist you whenever necessary. Do not hesitate to call our experienced technicians at locations all over the world. We'll be glad to help you.
On-site Service
You can call out our “On-site Service“ whenever you would like to discuss technical questions with our specialists “in confidence“.
Our experts will be glad to help you to select the right motor for your application or support you in the project planning process.
Features of this service module:
- On-site support
- Advice from experts
- Support in project planning
- Support during the commissioning phase
Parts Logistics
Our decentralized warehouse network ensures that the parts you require are available at short notice and anywhere in the world, thus preventing long machine downtimes and expensive production standstills.
It also means that you don’t need to stock such parts yourself.
Features of this service module:
- Parts available at short notice
- No need to stock parts yourself
- Support from Bauer Gear Motor or partners
- Networked warehouses
Field Service
But despite intelligent technology and clever organisation, we still can’t do without the good old customer service staff. Our own technicians or technicians trained and authorised by us can carry out maintenance and repair work or preventive servicing measures on your premises.
Features of this service module:
- Qualified technicians worldwide
- Quick on-site help
- Longer service life for your geared motors
- Short plant downtimes
- Prevention of lost output
Repair & Maintenance
We offer a diagnostic service and subsequent servicing or preventive overhaul of Bauer Gear Motors worldwide, with the aid of state-of-the-art analytical equipment such as thermal imaging cameras.
Features of this service module:
- Qualified diagnosis
- Speedy servicing
- Short plant downtimes
- Prevention of lost output
- Qualified service partners